Loving our new couch and I would definitely buy from here again! I'm sure they thought we were broke and didn't have money to spend which is sad because I walked right out of that store and into another furniture store and spent about 1000 on a couch. When I tell him I'll leave right then, he proceeds to ask me how much I am going to pay him for him to wait at my place, repeatedly. She worked diligently to find something nice, in store, that met all my requirements. BUT horrible at getting things delivered. There were sales going on for Veterans Day so we saved hundreds of dollars. This mans absurd reasoning defies logic. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. Please use a valid email. For the money spent I wasn't even able to get 4 years out of my furniture. Just your average run of the mill furniture store. Next day, delivery guy calls and is at my house, with me 15 minutes away at the office still. I suggest picking if up yourself if you can. Send message. You can find the answer on the brands Instagram account. The fact I appeared to be the only buying customer in the store should have been reason enough to sell me another piece. Pam Morton is so incredibly helpful! 3 employees were sitting at the entrance on the furniture on their phones. I know every business has it's shining moments, and it's not so good ones. We value your privacy. Called on month four and they added $400 to my balance. Marla was the saleswoman that helped me and she did an excellent job showing me my options. So of course I'm always a little skeptical. Treat someone special in your life (including yourself) to this recliner for $1,200. Terrible! 1 Reply. They have an entire section on their website dedicated to sale items. Service 4.2. Well we gave you the box spring!" Value City Furniture Reviews: What Do Customers Think? He was not empathetic or even polite to me. The staff is obviously paid by commission because they rush to you the second you walk in. $200) the delivery is still about $120 and it seems to be non-negotiable (i'm guessing because they contract the delivery out). Was very friendly and honest. Something told me to comeback to the store the following day a I got a guy named Mike he was cool as a fan. When I first moved here, Aba N and I went furniture shopping. Find out how we combat fake reviews. Similar to their sectionals and sofas, their recliners offer affordable comfort. I informed the lady, I was no longer interested in the sofa and would like to cancel the order. Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. "We are already working on an economic impact . I received a phone call 2 days before saying that they did not send my order through and that I would have to wait an additional 2 weeks to receive my couch. While I was there I also saw a bedroom set, and an entertainment center I liked. I didn't want to give either of them the sale so I left and am contemplating even buying online. When I asked about when it would be replaced, I got the run around on the phone. If your looking for something a little nicer than IKEA but on the same scale as Macy's this is the place to go! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If i don't have resolution today, the entire set is going back. Now, you've lost us as customers and hopefully anyone who reads this review will seriously think again before making a purchase here. When I asked if he would contact me, she told me she didn't know what they did with customer-escalated complaints. Trust me you are wasting your time and money by shopping here. The selection is nothing to write home about, but the service makes up for it. Value 4.0. At the time of this review, you can snag it on sale for $1,080. Overall we are very happy with the experience. It's not my problem your shipping and delivery people are idiots. The manager didn't come out right away. Visit a Value City Furniture After spending over an hour on the phone I was given another "guaranteed" delivery date. Another customer reviewer from Consumer Affairs speaks highly of the brands pleasant customer service. I did't say this to him of course. I'm irate that we were treated like we were lower than that man. We really had a great time and the options are plentiful. Value City Furniture deals in a variety of industries, such as retail and manufacturing and offers products such as Furniture. The mangers there aren't good either. We were supposed to pick up our order on our moving day because that was only day we had a truck. Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. Definitely not worth $1,200. I'd go back again. We were greeted at the door. The brand is committed to providing customers with superior quality home furnishings at fair prices. Sure.. The room were the furniture is located has probably been set in ten times with in a year. We were going to simply ask for an exchange without a fuss, but the general manager refused to deliver a new item for free. The sales people are alright, your average sales people really. Claim your profile to access Trustpilots free business tools and connect with customers. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. They reimbursed me another $100 but that didn't make the furniture that was promised to be delivered show up. A message to the manager-- your location is losing business because of you. On December 19th, I stop by the store and ask in person about the delivery and the woman looks up my order and informs me that everything is on schedule and my deliver will be between 1:30-3:30 on Friday. Their customer service is horrible. Doing business anytime we need furniture with this store. The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. Would have been 5/5 if it weren't for my moms couch and mattress ripping. Anyway it's only 4 stars because it feels like a car show room. I fell victim to shopping at this place prior to reading the reviews online and figuring out that more people than not have a similar experience. They carry a few lines that look like something you could buy at Crate & Barrel or Pottery Barn, but the quality leaves something to be desired. My salesperson Trudy from the Naperville store was so knowledgeable about the product. There is only one brand I found to be the best here, and that's what I purchased, specifically from this location. Based on 247 reviews. The next person couldn't even wait for me looking up the order information and started yelling at me. When we ordered everything we were told that one piece from our couch would be on back order and we would receive it the end of May. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. However they were engrossed in a television program. The next day, I opened the boxes and found two pieces broken. I was told it would be a couple of days to get it into my store and they would call me in order to schedule pickup. The brand operates in-person at its various locations across the US as well as online. I live here in Michigan and purchase my furniture from the Value City in Michigan. We hope weve answered any questions and curiosities you may have about the brand. He messed it up and we did not know until it was delivered and assembled (instead of xxxx 54 model he did a xxxx 52 model). Jeremy was our sales person and we had such a great experience with him, it was really low pressure, easy, and even fun. He also said that i need to pay additional charge for delivery(129$). I called customer service. One of VCF's core company missions is to bring quality that you can afford. I let the salesman know we were just looking and if I needed him, I would look for him. They kept calling me every day to say the pick up is pushed to the next day until yesterday that I finally got frustrated and cancelled the order. He also told me the delivery fee would have to be applied since I was canceling the sofa. They had no idea that there was a problem with our original furniture. I mentioned what I was looking for. Ms Smith the Store Manager at this location is bad for business for Value City Furniture. Like all things you read on the Internet, understand there is no better judge than yourself. Overall rating. Very strange place. You can get the Posh Dining Table Set for $2,950. I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup. That's who! You can also buy most of the companys items directly through the brands website. Needless to say we left. Very patient and kind. It's two weeks. More info. THIS. "we won't be delivering because our truck is full." $119 may not seem like a lot, but to those of us who work two jobs and saved up to buy a new bed for upwards of $1,000 that I haven't had ONE GOOD NIGHT OF SLEEP ON -- it stinks. 30 minutes go by, no call back. Yes received 3 different reasons why my order is delayed. Never heard from anyone and the local manager never contacted me. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. Visit a VCF store near you today. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Value City Furniture, Connect with Value City Furniture via Facebook at, Follow Value City Furniture on Twitter at, Like, share & subscribe to Value City Furniture on YouTube at, See Value City Furniture's portfolio on LinkedIn at. Greg gave me a credit and removed the delivery fee. Do not shop at this location. This isn't an easy task! Well shouldn't they show some alternatives? Moron. Do not shop here! Call corporate and got a nice lady to help. I would never recommend and people if you need it in the year you place the order, try another store but don't put your trust in VCF. When we got home we found out he did no give us the legs to the table. I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. They have extremely poor customer service, and they definitely do not know how to follow up and follow through. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. The brought the wrong product the first time. I can't believe they are still in business. I called to see if it was missing the connector part and the lady said no this set doesn't have a connector. Is this your company? Customer service is a joke here. They lady I spoke to at the store, Karen (no last name) seemed to only want to get me back in the store to pick something else out, no doubt at a more expensive rate. Business Incorporated: 7/27/2000. Earlier this month, the Israeli Defense Ministry said it had reached an agreement to sell its "David's Sling" system to Finland. Get another truckwork a few extra hoursfigure it out! He called customer service & it took them a while to figure out what was sent & not sent. I kind of used to turn my nose up thinking it was cheap quality at cheap(er) prices. She said that's fine, but I had to go to the store to cancel. It'll be worth your time and money. Saw a nice kitchen set. This is ridiculous!! Thanks Marla I appreciate your help. We found 2 leaning bookshelves and a faux leather sectional with ottoman for our living room. Really. Hi I recently was at your Monroville store. Guys show up and apparently forgot the hardware. Just sad. Your follow-up is terrible. I'm so excited! She said the manufacture didn't deliver. Issue number four: the furniture was over priced and cheap looking. The new furniture would now be delivered in a week. And I still don't have my daybed put together and still no time frame. Well buyer beware, you do get what you pay for. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ms. Smith refuse to provide it for me. This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. Pay that extra $100 and go to Ashley instead. I will never go here again the again. Your delivery service is terrible. THIRD TIME! No damage was done to the furniture or the shelves of decor they had to manuver around to get the couch up the stairs! Avoid this store. No worries. Will buy from them in the future., On Facebook, from 36 reviews, one satisfied reviewer says, I just bought a chair and had the best service. Honestly, I am happy I spoke to Greg because he gave this place an extra star. Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. Very knowledgeable and a great experience. Not combinable with other offers and promotions. Warning you now. So yes, you might be paying less for what appears to be a nice piece of furniture, but it will not withstand the test of time. The manager even had the nerve to tell me "your comfort isn't a guarantee". I received my occasional table within a week with free shipping. Which clearly brings to mind the old bromine "a bird in hand". The men who worked loading vehicles were kind and professional.) 26 Resolved. M. Marica Zejcirovic of Shippensburg, US. Resolved. Completely flabbergasted at the lack of professionalism paired with lackluster customer service. Initial Value City Furniture complaints should be directed to their team directly. But the customer service deterred me from making that purchase. At the time of this Value City review, you can get it on sale for $960. I've had some bad experiences with furniture deliveries in the Grand Rapids area. GO TO Bob's furniture. I had been other places but wasn't finding anything in a style I liked that would fit my space. We went thru their financing and delivery. Last month I purchased the Athens, a super comfy sectional from VCF in Pasadena, but not before shopping and comparing products in several furniture stores. These items may be previous styles overstocked and may have final sale restrictions. I told them I wanted the couch delivered but I wanted to speak with the manager, as I was hosting Christmas at my house (something I had discussed with the original saleswoman) and now had half a sofa. ALSO, I'LL HIRE A LAWYER BECAUSE YOU DON'T WANT TO COOPERATE, BUT I WILL NOT PAY FOR A WARDROBE THAT IS NOT USABLE. This is still ongoing, and I've learned not to trust this company, unfortunately. Monday, no call at all. When it comes to the pieces that VCF's shoppers are most excited about, there are a few popular requests that customers make again and again. As the brands name suggests, youll find plenty of discounts from Value City Furniture. Kudos to Linda in the office, Help Me Rhonda on the floor. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. Listen up, Value City Furniture: you are terrible. We basically were given the option of going back to pick up the new table or paying a delivery fee. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. City: State: Email Address: Back. All of the corners were chewed up like they had been scraped across the floor, a panel was completely off with nails poking out, and a giant strip of varnish was missing like a piece of tape had been ripped off. #1 rated online furniture store, Wayfair. Because of a not too great interaction with a salesperson at the (St. Ann), MO. It was my first new couch! My merchandise had a sales ticket on it. Best of luck! 22. Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. Screw falls out of the bottom. My issue was needing to have it delivered in 1-week. I've had a customer service job ALL OF MY LIFE! After assuring Robert I would return within 30 days to purchase another $4000 in additional furniture, he still refused to sell me another nightstand. Shopping around a lot for a sofa and loveseat. I was ok to pay it. Also I will be spreading the word, DON'T SHOP VCF!!! Placed my order for a lift chair in September and keep getting reasons for the delay. Keenan said 2023 likely won't be the last time the NFL Draft is in Kansas City. It took him 45. I called them to be told it would be at least another week, and that I should call them back in a week to see where things are! I'd rather go to ikea and put together my furniture by hand without any manuals than deal with any of the team members under this branch. THIS IS THE WORST PLACE. This is where the problems started. I had everything in my cart and checked out, then when they went to schedule delivery I was told they no longer carry the bed that comes with the furniture.
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