This is the version of our website addressed to speakers of English in the United States. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times, and we are prioritizing impacted guests. I know many of you are ready to get back out there and continue your explorations. I apologize for the inconvenience. le-de-France. at Carrier Business Group Procom, Consultant e-commerce - Web entrepreneur Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. New Details Released. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. Vantage cancelled us early April. We look forward to traveling with you in 2021 and beyond. If you need to flag this entry as abusive. Through the Vantage Cares program, Patricia has built a platform where the riverboat cruises make stops along the way where travelers can get out and experience the beautiful culture and people of the cities they visit. Plus, it's the end of the semester and we're throwing a party! We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. I assist company get their valuable information. Now their website is inaccessible. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. In true French style, Paris combines the classic and the modern. How do I get it fixed? Do Not Sell or Share My Personal Information. All their brochures have the same style & format. The Vantage riverboat stops along the route to let their travelers out to meet the weavers, traverse the villages, and immerse themselves in the art and history of the area. Look out for our newsletters with travel tips and special offers. Liked by Henry Lewis Join now to see all activity Experience Vantage Deluxe World Travel 40 years 4 months Founder Sep 1983 - Present39 years 8 months Boston, MA CEO Jan 1983 - Present40. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. I'd do some research before deciding on one above the other. Do you have any sense of self worth? If yes, do not work at Vantage, wrote another in 2019. Angeles Contractor Inc. I recently sat down with Patricia Lewis to learn about the Vantage Foundation and its Vantage Heroes and Vantage Cares programs where she has fashioned her love for travel into a legacy of healing strangers, honoring selfless people, and changing the world. Lets work together to create a safer travel experience for everyone. Contributors control their own work and posted freely to our site. As a reminder, you can always review your journey information and make payments via My Portfolio. Yes, they are relatedOAT and gCT are the same company, and Vantage is owned by a brother to GCT owner, I believe. We have been in "Refund Review Status" since May 19, with still no ETA for payment. The travelers become part of the experience. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When it comes to observing people, places, and adventures, she has a one-of-a-kind vantage point. Vantagetravel.com has 265 employees. Let us know how it works out. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Chief Transformation Office People view the cruise ship Ocean Explorer, owned by the Boston company Vantage Travel, before it was christened on Oct. 25, 2021. Henry Lewis is currently the CEO of Vantage Deluxe World Travel. Godmothers Deirdre Dirkman, vice president of worldwide operations and Patricia Lewis, wife of Vantage Travel founder Henry R. Lewis, christened Ocean Explorer in Boston. Henry R. Lewis But about a year later, Henry Lewis devised a scheme intended to force TBF into selling its shares at a discounted price to a corporation he was operating under, according to a 2011 court ruling. Do I have to pay this service bill? She has traveled the world as part of her company, Vantage Deluxe World Travel, founded by her husband, Henry Lewis, is 1983, and a business she has been part of for the better part of twenty years. No credit card required. at (got a massive brochure today detailing all their ships and offerings for the next year! You made the following quote yet you CLAIM to have used GCT 5 times. ParrottMom says no. Usually they throw in a 'city' tour, and maybe a tour to a 'factory' or 'jewelry' store where you can spend if you want too. This includes a trip scheduled to embark Thursday from Boston to Montreal, a cruise from Greece to Italy on Friday, and a Holland to Switzerland voyage early next month. Can I get my 173,116 Chase Ultimate Rewards points refunded? Boston-based luxury cruise company Vantage Travel made headlines this week for a. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Since so many folks seem to know so much about GCT, and OAT (never mind that they haven't been) can someone tell me frankly how to get OFF their mailing list. Roche. I would be interested. The owner is belligerent and regularly yells and is rude and dismissive to employees, wrote one user in 2018. Vantage would provide the airfare for all recipients, and would turn their empty cabins into a luxury retreat for deserving families. Frequently Asked Questions about Henry Lewis, Henry Lewis works for Vantage Deluxe World Travel. If GCT were as awful as samting and others keep insisting, the company would have been long out of business. Wake up to the day's most important news. Search. What is Henry Lewis's role at Vantage Deluxe World Travel? Known for its European river cruise operations, Vantage Deluxe World Travel has debuted its first seagoing vessel: Ocean Explorer. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. What should I do? How long should it suffer? The negative press is self evident. Lewis was a beneficiary of the services at West End House when he was a kid, and he credits the organization for giving him direction early on, that has resulted in much of his success today. I filed a claim with Allianz who agreed to pay on the claim and forwarded the money to Vantage Travel for payment (don't ask me why they they did not pay it to me directly). On Tuesday, the state Attorney Generals office released updated data about Vantage. !--all 150 pages of it. Since mine was earlier I suddenly qualify. Founder @ Vantage Deluxe World Travel. Biggin & Scott Corporate, Excellence Senior Manager at Dubai Chamber of Commerce & Industry 82 Ratings. at As a child, Henry and his elder brother . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The travelers are submerged into a new and different culture, creating a once in a lifetime experience, while the citizens enjoy sharing their stories and selling their products to the travelers. We are currently in the process of contacting all impacted travelers. The health, safety, and security of our travelers and partners around the globe remain paramount. I think Michael is in denial or has an unrevealed vested interest in GCT. Patricia Lewis is no stranger to having superb vantage. Ranked #184 out of 3,673 for Thank you for entrusting Vantage with your travel dreams. In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. Should airlines pay for what they've done to us? Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. They canceled my flight. Following Ocean Explorer will be a second sister ship Ocean Odyssey coming online in 2022. She read me back what payments would go to the different CCs I used. Find contact details for 700 million professionals. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. We paid Vantage over $28,000 in full, over a year ago, for the trip (including a 15-day cruise on a new Hurtigruten ship, an optional Denali Park extension, roundtrip airfare, hotel accommodations, and travel insurance for both of us). However, lots of folks have been satisfied when there are no problems. Public speaker. Besides the jilted customers who have spoken out recently about the canceled trips, the companys digital footprint is littered with grievances stretching back years. Senior Technical Recruiter and discover candidates outside of LinkedIn, Trusted by 400K users from 76% of Fortune 500 companies, Find anyone, anywherewith ContactOut today. Owner, Vantage Deluxe World Travel Boston, Massachusetts, United . The number of complaints filed against the company from Massachusetts residents? addresses are CS said no refund, bigger credit only. at Mike: The problems this company have had are not heresay, they are fact: Please note the direct quote from the BBB I have copied below, and much else, should you care to have a real look/see. He is also proficient in Arabic and has worked extensively in the Middle East. Oops, I meant to say the laundry lists instead of laundry bags had Vantage printed on them. President and Chief Executive Officer. We sent an email and a certified letter to Henry Lewis (Owner/CEO of Vantage Travel) on June 12. We appreciate your ongoing understanding in this challenging time. Vantage Deluxe World Travel is a Luxury Expedition Ocean Cruising Line with a fleet of ships that are purpose-built for solo travel. Credit: 2021 Vantage Deluxe World Travel . Vantagetravel.com is a privately held company. Eversource Gas says I have a leak. We are in the same boat for 22,000. 2023 They business has also launched a temporary website at https://govantagetravel.com/ to provide timely updates on upcoming cruises and information regarding network issues. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Vantage cancelled me. . When Caring Collides: Patricia says the reason her programs, Vantage Cares and Vantage Heroes, have been so successful is because of her husbands support of the programs. In court documents, he alleges that his brother asked him for the loan in late October to help meet payroll. Go to the consumer affairs link and type Grand Circle Tours in the search box and you will see tons of complaints. ***********************, I would recommend you avoid booking a trip with Vantage Travel if there is any chance you may have to cancel. Location. As CEO at Vantage Deluxe World Travel, HenryLewis is charged with leading the company to 158% first year growth and reaching international heights. I know that GC is sort of an older generation to OAT, but wondered about Vantage. Interesting enough both Vantage and GC are located in Bostonbut Vantage I believe is a separate company.. All three are aimed at 55 and older. Get the latest business insights from Dun & Bradstreet. Boston, MA, US. Henry Lewis's Professional Skills Radar Now, I learned not to trust anybody. But the worlds recovery from COVID-19 will still take time, and the ability to travel freely across borders is months away. So here's the playlist while on hold with Vantage in trying to find out the status of my refund from a trip canceled in March: "Ticket to Ride" by the Beatles, "Rocket Man" by Elton John, "City of New Orleans" by Arlo Guthrie, "We've Only Just Begun" by The Carpenters, and "It's Not Unusual" by Tom Jones. I had a lot of faith in his word, Henry said in a 2009 interview with the Globe. Floating Therapy: Under the Vantage Heroes program, Vantage Deluxe World Travel sets aside rooms each year which they use to honor groups of people who have been through a tragedy so that they can have time away with one another, to laugh, share stories, and relax. Tech fanatic. #ada-button-frame { Save with SmartPay on 2023, 2024 & 2025 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, Europes Atlantic Coast: Spain, Portugal, France, and England, Treasures of the Atlantic: England, France, Scandinavia & the Baltics, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. Overview Company Overview Top Contacts Henry Lewis overview Patricia soon learned that she was giving families who had faced similar tragedies the opportunity to rest, bond, and build lifelong relationships with one another through one-of-a-kind travel experiences. at Please make no mistake the travel industry will bounce back, as it has numerous times before. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. How BBB Processes Complaints and Reviews, Better Business Bureau in Eastern MA, ME, RI & VT. BBB reports on known marketplace practices. Until the mid-19th century, when industries developed there, it was only a small township centred on its famous abbey church, which had been the burial place of the kings of France. Plus, we have insightful letters, insider tips, and more. Seeking travel companion for Romanian trip. 90 Canal StreetBoston, MA 02114-2031https://www.vantagetravel.com/, Main: (617) 878-6000Customer Service: (888) 982-6824, Primary ContactPalmira Delgado Manager of Customer Service & Quality Control 90 Canal StreetBoston, MA 02114-2031[emailprotected], Secondary ContactDavid Rosen Vice President of Sales & Concierge Services90 Canal StreetBoston, MA 02114-2031[emailprotected], Chief ExecutiveHenry LewisCEO90 Canal StreetBoston, MA 02114-2031[emailprotected], This contact was published on December 6, 2015. The page, which points to a data security incident as the cause of the cancellations, asks customers to email vantagetravel.customercare@gmail.com for additional information. At Vantage, our goal is to provide the ultimate in small-ship luxury experience, said Henry R. Lewis, founder and owner of Vantage, in a press release. Heres what to do. Aug 12th, 2006, 09:55 AM #15 Susan33 . at If you havent heard from us yet, you will shortly. The church is of major importance in . Leaders Excellence at Harvard Square, Executive Director - Morgan Stanley It would be better to send it to folks who may be considering a trip with them? You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. We booked the referenced trip on 25 April 2006! Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. No refunds after May 7 cancel date. Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. Reveal And then, after two cycles of these tunes, I got disconnected. in Management Science from Swarthmore College and an MBA from Boston University. Henry Lewis Chief Executive Officer Vantage Deluxe World Travel 90 Canal Street Boston, MA [protected] Dear Mr. Lewis, Ref: Customer ID: XXXXXXX, Invoice # XXXXXXX, Brazil & the Amazon River Cruise, departure date of the trip 11 Mar 07 (actually 8 Mar 07 with pre-trip extension). You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. Cultivate Caring: Patricia has traveled much of the world and that experience has also allowed her to see an opportunity to make cultural connections for Vantage passengers while simultaneously making important financial impact on small villages along their riverboat tours. that was over a month ago and after many unanswered emails and calls today I'm told I can only get a voucher! Join Date: Jun 2004. While we are unable to travel right now, the travel industry is resilient. The following is from the BBB site. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Gemini Research was founded in 2006 and was the first company in the world to invest in a biomedical company. I just wanted to know if related. As CEO at Vantage Deluxe World Travel, HenryLewis is charged with leading the company to 158% first year growth and reaching international heights. Morgan Stanley, Head of Talent Acquisition North America at The Focus Vantage creates and markets travel programs offering trips exclusively to mature individuals to destinations throughout the globe. Global Transport, Inc, People & culture crusader. I think there may be a better value (if higher initial price)GCT spends lots on 'glitzy' brochures, we get several a week, and I am sure they are not free. The internet gives travellers a wide exposure to other people's experiences and opinions, and we would never travel with a company that has has much negative press as this one. personal & work email addresses, as Out-of-state consumers are encouraged to file with their state attorney general.. Find company research, competitor information, contact details & financial data for Vantage Travel Service, Inc. of Boston, MA. Thank you for your ongoing understanding during this difficult time. Contact over 250M professionals instantly by email or phone. Henry Lewis became the CEO of Vantage Deluxe World Travel in May of 2016. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Get Contact Info for All Departments Vantage Deluxe World Travel Org Chart Henry Lewis Founder 5 6 (16) (15) (4) (1) Keith Nashawaty General Counsel 6 6 Show More (+4) Vantage Deluxe World Travel Team Growth He is seeking repayment of the loan plus interest. KoiReader - Unlock Smart Operations, CMO, Co-founder @ Cimitra Software Airbnb banned me because I used to live in Russia. A service rep named "Bethlehem" responded to the certified letter on his behalf via e-mail on June 26 basically saying to "please be patient". Most of the kids had never experienced travel nor ever even had stepped foot on a plane. Dana Gerber can be reached at dana.gerber@globe.com. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. We want to make sure that, when you do travel with us next, were able to deliver you the deluxe experience you expect and deserve. I have emailed all the same people and filed the same complaints as you. Samting says maybe plus her/his usual anti-GC stuff. Besides the jilted customers who have spoken out recently about the canceled trips, the companys digital footprint is littered with grievances stretching back years. Part of HuffPost News. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. In 2007, the brothers donated some of their shares of the Paul Gauguin, a cruise liner, to the Boston Foundation, a local philanthropy. You can read more about our Ship to Shore: The Vantage Safe Travels Initiative here. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. She has traveled the world as part of her company, Vantage Deluxe World Travel, founded by her husband, Henry Lewis, is 1983, and a business she has been part of for the better part of twenty years. All travelers really know at this point is that Vantages website and call center are down, and many of them are, for the moment, out thousands of dollars. The company took my money! Henry R Lewis. We "return to sender" piles of it, almost every day, have called and written to be excused from their list, but to no avail. Also during this time period, a planned merger of Grand Circle and Vantage fell through, with Henry Lewis accusing his brother of shady business practices. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. D&B Business Directory HOME / BUSINESS . With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. He has developed and delivered training courses on a variety of business topics, including: travel planning, tourism marketing, hotel and lodging management, and e-commerce development. Others Named Henry Lewis. We can help. However, most of their 'excursions' are 'optional' which means that you will spend lots more than you bargained for, and when all added up, it is not very cheap. More than 700, mostly for trips, We encourage Massachusetts residents having trouble seeking refunds from Vantage to, Despite the controversy, three upcoming trips are still expected to embark as scheduled, according to a, The page, which points to a data security incident as the, cancellation of a 10-day European spring tulips cruise, archived version of the companys website, high-profile case involved Lewis and his brother, Alan Lewis, Vantage has racked up more than 50 one-star reviews, according to the anonymous employee review website GlassDoor. We publish the names and emails of customer service managers. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. at Copyright 2023 Northstar Travel Media, LLC. Vantage Deluxe World Travel. Anyone have experiences with Vantage, good or bad? All Rights Reserved. Patricia has been part of all of it; offering her input on designing vacation destinations, selecting excursions, and even acting as a tour guide herself occasionally on special trips (more on that in a moment). I have been waiting since last year for refunds totaling $37,416 for two trips I cancelled. Technicolor, conseillre en recrutement et en Dveloppement de carrire En recherche d'emploi It was a moment five years in the making for Lewis, the wife of Vantage Deluxe World Travel founder and chairman Henry Lewis, and Dirkman, vice president of worldwide operations for the. Whats the Booking.com refund process? If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. Thank you again for your ongoing loyalty to Vantage. JNelson, even if you are in Italy as your profile location suggests, you should still file a complaint with the Massachusetts Attorney General as others in this thread have done. On hold for two hours. BBB Business Profiles generally cover a three-year reporting period. As a reminder, you can always view your journey information and make payments via My Portfolio. display: none; Would you like a FREE color catalog? I was assured by ***** at Vantage Travel on January 13th that the information was sent to their ****************** for payment. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Dubai Chamber of Commerce, Acting Global MultiSector Programmes Director With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. As we continue to navigate this global health crisis, weve all been required to change our lives and exercise increased flexibility.
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