Pair your on-premises SBC with the Teams Direct Routing service. For Teams Phone Mobile, each user is automatically enabled for emergency calling. You can configure policies at any time. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. Make sure users have been assigned a Teams license. Recently we received several questions around the requirements for Skype for Business S. If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for bringing PSTN calling to Teams. Learn more about FastTrack for Microsoft Teams here. . It adds convenient PSTN connectivity plans to Webex Calling to provide customers with a complete enterprise phone system delivered by a single vendor, with the full support of Cisco partners. Webex Calling supports these customers with the ability to select PSTN connectivity on a site-by-site basis. Enterprise/Cloud PSTN Interconnect This is the network that connects your enterprise to the cloud. For example, Location-Based Routing is only required for Direct Routing customers in geographic locations that do not allow toll bypass. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to Azure Cloud Calling is an all-in-the-cloud telephony solution for Communication Services. IP - Internet Protocol (IP) is the method of transmitting data to another server. For Direct Routing, you must configure call routing by specifying the voice routes and assigning voice routing policies to users. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. Note: If necessary, you can choose to connect a supported Session Border Controller (SBC) through Azure direct routing for interoperability with third-party PBXs, analog devices, and other third-party telephony equipment supported by the SBC. This also is the case if an on-premises user is moved to the cloud prior to assigning the Phone System license. To make and receive PSTN calls, you need to add telephony capabilities to your Azure Communication Services resource. Hybrid Voice Connectivity: Option to provide access to PSTN for users with Skype for Business Online account. If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. Deploying and maintaining a supported SBC. Additional features, storage, and support start at just one low price. You need to retain your current PSTN carrier. Whoever came up with the concept of one size fits all originally, likely wasnt responsible for planning calling and connectivity for a multi-national organization with remote offices, on-the-go salespeople, and front-line workers. For information about auto attendants and call queues, see the following articles: Cloud Voicemail, powered by Azure Voicemail services, supports voicemail deposits to Exchange mailboxes only. For more information about Cloud Voicemail and its configuration, see the following articles: By default, all outbound calls use the assigned phone number as calling identity (caller ID). Read this section if you need to understand how to manage emergency calling for your organization. You need to retain your current PSTN carrier. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. But the benefits of the cloud are mitigated by a solution thats rigid and forces customers to make compromises when connecting users in different locations around the world. A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. The user's upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. Voice Calling (PSTN) An easy way of adding PSTN connectivity to your app or service, in such case, Microsoft is your telco provider. Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. Microsoft offers two paths to PSTN connectivity, and the question for organizations is which path is the best fit for their business. Prepare select users for voice migration: Upgrade the user: These steps should be coordinated. For example, you might choose Teams Phone Mobile for your sales and field organizations that require mobile support, but another solution for your onsite call center organization that relies on desk phones. More info about Internet Explorer and Microsoft Edge, Plan Phone System with on-premises PSTN connectivity in Skype for Business Server, Enterprise Voice/Hybrid Voice Connectivity/Direct Routing, No, user object MUST be created in on-premises AD first, No, Microsoft Teams client is not supported with on-premises Skype for Business, No, Direct Routing is not supported with Skype for Business client, Skype for Business Server or Lync Server 2013, An Microsoft 365 or Office 365 organization, Hybrid connectivity configured between the Skype for Business Server and Skype for Business Online or Microsoft Teams tenant, Users who are enabled to make and receive Public Switched Telephone Network (PSTN) calls to and from the client. The sections that follow the table provide links to more information and details. For information about managing phone numbers with Operator Connect, see Set up phone numbers with Operator Connect. You can configure policies at any time. Move on-premises users to Skype for Business Online (performed using Windows PowerShell on-premises, but using your Office 365 administrator credentials). OnlineVoiceRoute objects (based on-premises VoiceRoute). Cisco UCM Cloud enables customers to connect their existing PSTN service to Cisco UCM Cloud using a local gateway or via a certified SIP trunk. A Skype for Business hybrid environment with PSTN connectivity provides flexibility regarding where user services are provided and how user accounts are provisioned and managed. Synchronize users to the cloud and assign licenses (performed using Office 365). Many businesses lack the time, resources, and expertise to manage relationships with multiple service providers. Certain features might not be supported or might have constrained capabilities. With Cisco Calling Plans, customers can order, port, and provision PSTN numbers directly from Control Hub, eliminating the friction caused by multiple points of administration. For information about deploying Phone System, see Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server. Assign the Microsoft 365 or Office 365 licenses if necessary. (1.) Leave both those plans enabled, including the Skype for Business Online Plan 2 license. The circuit-switched PSTN opens up a continuous connection between two phones, that begins with a dial tone and ends when the phone is hung up. The environment supports the following combinations: For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. They need the flexibility to select between different service providers, often on a country-by-country basis, to ensure that their workers and customers around the world have a high quality, cost-effective, calling experience. Get phone numbers for your users. Phone System works with Teams clients and certified devices. Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Voice Calling (PSTN) is the right solution for you: This option requires an uninterrupted connection to Azure Communication Services. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. Teams Calling Plans are a great choice when: Getting started quickly is a priority. OnlineVoiceRoutingPolicy (based on the on-premises VoiceRoutingPolicy if migrating users from Skype for Business Online, and based on VoicePolicy if migrating users from on-premises with Enterprise Voice). - Cloud PBX with centralized On-Premises PSTN connectivity. By deploying Phone System with on-premises PSTN connectivity, you can move your users to the cloud via Skype for Business Online at your own pace, while retaining their on-premises PSTN connectivity. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. Unless you previously disabled the Teams license, no action should be necessary. Assign the Microsoft 365 or Office 365 licenses if necessary. CCE will let you create a hybrid voice environment with an on-premises PSTN connection, and is required at this time for achieving what you want. Flexible PSTN connectivity options provide maximum service flexibility for businesses looking to migrate to Zoom Phone. An . How to configure and manage dial plans that translate dialed phone numbers into an alternate format (typically E.164 format) for call authorization and call routing. For more information, see Considerations for Teams Phone Mobile. You get numbers directly from Microsoft and can call phones around the world. For more information, see Considerations for Calling Plans. This article introduces Teams voice solutions and how you can connect your on-premises telephony network, if necessary, to Teams by using Operator Connect or Direct Routing. Learn about the planning considerations for Phone System (Cloud PBX) with on-premises PSTN connectivity. But, now that Teams offers PSTN connectivity, it can fill some of the gaps between cloud-based and on-premises telephony. If you have a PBX, you continue to use it to provide PSTN connectivity for the users you move to the cloud. You can now enable Phone System capabilities and features for your users homed in Skype for Business Online, but continue to use on-premises PSTN connectivity. Your preferred operator is a participant in the Microsoft Teams Phone Mobile program. . Dynamic emergency calling (based on the location of the Teams client) is supported. With Direct Routing, PSTN trunks connect directly to the Direct Routing service through your on-premises Session Border Controller (SBC). This article applies to environments in which you have all of the following: If you have a different environment (such as Skype for Business Cloud Connector Edition), hybrid is not configured, or your users are not enabled for PSTN calls, the supportability matrix will be different. For more information about emergency calling concepts and terminology, and how to configure emergency calling and dynamic emergency calling, see the following articles: If you're deploying dynamic emergency calling or Location-Based Routing for Direct Routing, you must configure network settings for these features in Microsoft Teams. Teams Calling Plans are a great choice when: Operator Connect Easily bring operator-managed PSTN calling to Teams through a participating carrier. The on-premises Skype for Business Mediation Server (Role) provides interconnectivity to PSTN and is aware of where the user account is homed to route the calls either to on-premise or Office 365. For an organization that is upgrading to Teams, the ultimate goal is to move all users to TeamsOnly mode. If you are porting numbers to Microsoft, you should coordinate the timing of this operation to occur when the port occurs. Direct Routing is a way to provide a PSTN (public switched telephone network) connection to Microsoft Teams users so that they can make and receive external phone calls on any device using Teams. In this scenario, the user is still homed in Skype for Business on-premises. This gives businesses the flexibility to select a provider that best meets their requirements in terms of coverage, number availability, features, packaging, and pricing. The following table highlights the primary configuration differences. Published date: June 14, 2021. LBR lets you restrict toll bypass in certain geographic locations where it is not allowed. For more information, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and the special considerations section of Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. A cloud phone system is the clear solution for businesses that need to support a hybrid workforce thats working from home, the office, and on the road. Enable PSTN calling for your organization with any of the following methods OR a combination of these approaches: Microsoft Teams Calling Plans Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. You have an on-premises deployment and you want to move some or all of your users to Skype for Business Online but continue to use on-premises PSTN connectivity. Although each of these options provide businesses with incredible flexibility, we dont want to limit our customers to just one choice. Phone System with your own PSTN carrier by using Operator Connect. It may be that one solution fits all scenarios or you may need to find a combination of solutions for your organization. Using Phone System is only supported when the user is in TeamsOnly mode. And we continue to streamline this process. The use of the default domain for Microsoft 365 or Office 365, onmicrosoft.com, is not supported. For new users, such as a new hire, who will be enabled directly for Teams, the user must be enabled for Skype for Business using on premises Skype for Business management tools. For more information, see Azure AD Connect. Microsoft Teams Phone gives you PSTN connectivity choice, Simplified management that comes with all-in-one solution is important, There is not any existing on premises PSTN infrastructure (SBC or voice trunks) to interconnect with, Want to maintain an existing operator contract for fixed line numbers or wish to select a new carrier from a list of Operator Connect partners, Seek a fully managed solution - PSTN calling services and infrastructure are completely managed by the operator along with Microsoft, Have users in locations where Teams Calling Plans are not yet available, Need a fast and easy deployment simply connect to your operator and assign phone numbers to users, all from the Teams admin center, Enable improved mobility for hybrid and mobile workers, through a single, business-provided number for Teams and mobile calling, Eliminate costs associated with fixed line service for these users, Apply security, compliance, and policy settings across mobile devices, Quickly and easily deploy, configure, and manage calling for Teams, Inherit all the benefits of Operator Connect for employees with business provided mobile numbers (e.g. Migrating this user to Teams requires moving the user's . This article focuses on PSTN connectivity options. Above all, this system must be easy to manage, so business growth is not slowed by painful administration. TeamsOnly mode. The PSTN uses circuit switching (or switching) for connecting calls. Configure your hybrid deployment Whether all your Skype for Business users are currently homed either online or on-premises, or if you currently have a mix, you must complete the steps to configure a hybrid deployment of Skype for Business Server or Lync Server 2013, as outlined in Deploy hybrid connectivity between Skype for Business Server and Office 365. It's a cloud-based solution that's simple to set-up, inexpensive to use, and easy to scale. Prior to SIP, the only way to connect business voice over IP phone systems was to use a VoIP gateway as an intermediary point that converted VoIP packets to legacy PSTN analog or digital protocols . Most importantly, we ensure that these options are easy to manage - often from a single pane of glass. PSTN. This content is relevant if you already have Skype for Business Server or Lync Server 2013 deployed on-premises. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and . The recipient of the call can quickly identify the caller and decide whether to accept or reject the call. For information on how to configure Operator Connect, see Configure Operator Connect. Before moving your users to Skype for Business Online, it is recommended that you enable your users on premises in Skype for Business Server or Lync Server 2013, and then move them online. A constant connection isn't maintained throughout the call duration. Direct routing for Azure Communication Services is in development. leverage your preferred wireless operator contracts and mobile numbers), Require connectivity in countries not covered by Teams Calling Plans, Operator Connect, or Teams Phone Mobile providers, Are subject to regulatory, compliance, or survivability requirements that dictate on-premises connectivity, Have an existing operator agreement they wish or need to maintain, Require connectivity in countries not covered by Microsoft Calling Plans, Operator Connect, or Teams Phone Mobile providers, Document your country/user/office locations, user counts, and their phone requirements, Understand whether there are existing service agreements or hardware that need to be maintained, Understand if there are regulatory or compliance requirements governing specific users or countries, Document each of the use cases within your organization and decide which PSTN connectivity solution would be best for each scenario. An all-in-the-cloud solution with Microsoft as your PSTN carrier. To migrate this user to TeamsOnly mode with PSTN functionality, you must move the user to the cloud, and either port their number from the old carrier to a Microsoft Calling plan, or assign a new number to the user. In this scenario, the user is already in Skype for Business Online. As shown in the previous post, we have already used two on-premise Enterprise Voice accounts to sign in on two . Service Numbers. * When you purchase 150 or more seats of an eligible subscription, FastTrack will help with core and advanced Teams onboarding. This option requires uninterrupted connection to Microsoft 365. Thats why we offer our customers three flexible options for PSTN connectivity with Webex Calling that enables them to support users in 85 countries. If you are using Lync Server 2013, see Planning for Enterprise Voice in Lync Server 2013 and Deploying Enterprise Voice in Lync Server 2013. (For details see Manage phone numbers for your organization.). In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with either A) the port of that users phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. This article focuses on PSTN connectivity options. Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. The basic steps are listed below. Developers will be able to build calling through PSTN almost . To migrate this user to TeamsOnly mode with PSTN functionality, you must enable the user for Direct Routing, and then move the user to the cloud. (Unless deployed as an option to provide connection to third-party PBX, analog devices, or other telephony equipment for users who are on Phone System with Calling Plan.). If you have media bypass enabled today and users are moved then there could be extra load on the mediation servers. You can choose a combination of options, which enables you to design a solution for a complex environment, or manage a multi-step migration. Ensure that your Session Border Controller (SBC) is supported with Direct Routing by reviewing this list. Cloud Connected PSTN gives customers the flexibility to choose from a growing selection of Cisco-certified providers that offer service in over 65 countries. If the custom feature is not currently available on Phone System, you should leave those users that require that custom feature on-premises with the legacy PBX, and just port the users who do not need to access the custom feature to Phone System with on-premises PSTN connectivity. This topic describes how to enable users for Phone System with on-premises PSTN connectivity. For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. To migrate this user to TeamsOnly mode with PSTN functionality, you must enable the user for Direct Routing, and then move the user to the cloud. Microsoft Teams Calling Plans - Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. This type of switching is more efficient than circuit switching because the data is sent and received as and when needed. The users are initially homed on-premise and PSTN delivered through 3rd party SIP trunks terminating onto the mediation service role. Check out how easy it is to setup new phone numbers with Cisco Calling Plans and Cloud Connected PSTN: We understand that there are reasons why a business may need the flexibility to use their own carrier. Additional adoption drivers . If you need basic information about upgrading to Teams, start here: When migrating your voice solution, there are four possible calling scenarios when moving to TeamsOnly mode: A user in Skype for Business Online, with a Microsoft Calling Plan. Choosing the right PSTN connectivity solution for your organization may seem overwhelming, but we encourage starting with these steps: Regardless of the PSTN calling solution - or solutions - you choose for Teams Phone, weve got the planning and deployment resources to help ensure your success. Calling Plan is available in your region. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). Required for all. Steps 1-5 are listed in the suggested sequence, but they can be done in any order. You can configure interoperability between your telephony equipmentsuch as a third-party PBX and analog devicesand Phone System. Our customers can use any combination of Cisco Calling Plans, Cloud Connected PSTN, or Local Gateway-based PSTN across different sites. You want to mix routing, with some calls going through Voice Calling (PSTN), some through your carrier. EnterpriseVoiceEnabled ("EV-enabled") is a property (not a policy) that exists in both an on-premises directory and in the cloud. A PBX exists on-premises, or you can host it from the cloud securely. Any call forwarding, team-call group, and delegation settings from Skype for Business are not migrated and will need to be re-recreated for Teams. Read this section if you need to obtain phone numbers, transfer existing numbers, obtain service numbers, and so on. With Operator Connect, if your existing operator participates in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams. Cloud Voicemail is automatically set up and provisioned for Teams users. For more information, see the following topics if you are using Skype for Business Server 2015, see Plan for Enterprise Voice in Skype for Business Server 2015 and Deploy Enterprise Voice in Skype for Business Server 2015. How to get and manage phone numbers differs depending on your PSTN connectivity option. To learn more about voice channel, see Introduction to the voice channel. If you will be reusing the numbers, submit a porting request to your carrier. This solution is the simplest option that connects Phone System to the PSTN. See Cisco's Privacy Statement for more information. Coverage in Greece, Poland, and the Asia Pacific region is coming soon. There are some differences in functionality, however, that affect how you configure certain Phone System features, such as call routing and emergency calling. For more information, please refer to Getting phones for Skype for Business Online. Assign the desired OnlineVoiceRoutingPolicy. Read this section if you need to understand what dial plans are and whether you need to specify dial plans for your organization. Calls between users in your organization--regardless of geographical area--are handled internally within Phone System. The user's PSTN connectivity is also on-premises. For guidance on planning a Teams voice solution as part as your overall plan to upgrade to Teams from Skype for Business Server, see PSTN considerations for upgrading to Teams from Skype for Business on-premises. You may have a custom feature or a major add-on to your legacy PBX, such as a call center. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud. For example, call unanswered and forwarding settings, call transfer, custom music on hold, call park, shared line, and voice apps are all available. - Cloud PBX with local on-premises PSTN connectivity. Microsoft Calling Plan isn't available in your geographic location. For more information, see Phone System guidance for small and medium businesses to help you plan, set up, and manage your voice solution. Location-Based Routing (LBR) for Direct Routing enables you to restrict toll bypass for Teams users based on their geographic location. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You don't need to retain your current PSTN carrier. Using Phone System with Teams is only supported when the user's account is assigned a Teams upgrade policy with Teams Only mode. Microsoft provides complete Private Branch Exchange (PBX) capabilities for your organization through Phone System. If users already have a Microsoft Calling Plan with a phone number, the only required change is to assign the user TeamsOnly mode in TeamsUpgradePolicy. In either case, the admin must specify the following cmdlet: Migration and interoperability guidance for organizations using Teams together with Skype for Business, Configure hybrid connectivity between Skype for Business Server and Microsoft 365 or Office 365, Setting your coexistence and upgrade settings, Using the Meeting Migration Service (MMS), More info about Internet Explorer and Microsoft Edge, Coexistence of Teams and Skype for Business, Teams client experience and conformance to coexistence modes, A user in Skype for Business Online, with a Microsoft Calling Plan, A user in Skype for Business Online, with on-premises voice functionality, A user in Skype for Business on-premises with Enterprise Voice, Summary of per-tenant configuration of Direct Routing, configure the organization for Skype for Business hybrid, Manage phone numbers for your organization, Pair the SBC to the Direct Routing service of Phone System.
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