Reason for delay: Description provided is insufficient to classify commodity. Probably gotta pay duty. Importer must provide statement of end use or reasons for importation. It always works the same. Hope they both arrive as scheduled. The issue was fast-tracked through Motorola customer support, with presumably the import/export team needing to react quickly to rectify the situation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go to the Special Services section and simply check Broker Select. Recommended action: importer must provide instructions. My order for a Mavic air 2 w flymore combo has been stuck in China for over a week now. Recommended action: Shipper/Consignee to provide part number. 01:32 PM Oct 28, 2013 8:46 AM in response to johnboiles, No problem. 11-08-2021 By using this site, you accept the. Can anyone help me as to what I need to do? We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. It turned out that a full batch of 3,000 phones was stuck at customs due to Motorola not sending sufficient instructions. Shipments are held to ensure they satisfy export or import customs regulations. johnboiles, User profile for user: Knertified, User profile for user: 1. It always works the same. All rights reserved. After speaking to their support chat last night, I was told the same thing again, that their logistics team needs to do paperwork. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. The opinions expressed above are the personal opinions of the authors, not of HP. Ask the community. This has been completely a mess and no one seems to have any answer as to why DJI z has a known problem with customs. We assure you that all required paperwork has been completed and is now being processed. Failure to complete a commercial invoice, missing package content details, incorrect address, value, duty details, the list really does go on. 08:55 AM. Shipment held for agreement to pay duty. Importer must provide instructions I have a package that is being so to me by FedEx and when it reached the airport in my country after a couple of hours I got this message Clearance instructions from the importer are required. Hi there, we are sincerely sorry to keep you waiting for the shipment, I managed to get your order number and has escalated your order to the logistics team for attention, our team will push the FedEx to expedite the shipment, sorry again for the inconvenience caused. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. What are the latest requirements for shipments from GB to NI? and our I really hope thats not the case, I wish they would make that more clear when ordering. CORSAIR COMMUNITY Survey, we want to hear your feedback. What you do here is dependent on whether you are the recipient or shipper and what information is required. New comments cannot be posted and votes cannot be cast. 08:54 AM Check documents on compatibility, FAQs, upgrade information and available fixes. Clearance instructions from the importer are required fedex Published by jesus on December 23, 2022 Clearance instructions from the importer are required fedex Copy of ISF (Importers Security Filing) DOCUMENTATION REQUIRED FOR CUSTOM CLEARANCE. Recommended action: Importer must provide instructions. The FedEx generated commercial invoice uses the customs clearance information you provide in the shipping request to create the commercial invoice. It may actually arrive a day ahead of schedule. Recommended action: Shipper/Consignee to provide part number. Save my name, email, and website in this browser for the next time I comment. In general, clearance delay information is available from the detailed tracking page, including the reason for the delay and recommended action. Apple disclaims any and all liability for the acts, 1996 - 2023 CORSAIR. Didn't find what you were looking for? The first thing you need to do as the recipient is to check your tracking update to see if further information about the missing instructions is available. How can I track my parcel without a tracking number? The "Clearance Instructions from the Importer are Required" update from FedEx means that the package is being held at customs clearance awaiting import information from the original shipper. "Thank you for getting back to us.I truly apologize for the delay of your order. Extremely frustratedwith the whole buying process. Crazy how long customs took. Status Customs office requested an additional information, Clearance delay - Import - Clearance instructions from the importer are required, Clearance Delay - Improper or missing paperwork, contact Customer Service, Clearance delay - Import - A confirmation of the value of goods is required, Clearance delay - Import - Shipment requires importer's registration/identification number for clearance. It got delayed with the revised ship date of Oct 24, 2021 with revised delivery date of Oct 28, 2021. Youre expecting an international delivery from FedEx and you have received a Clearance Instructions from the Importer are Required tracking update. FedEx didn't call or email me it Under direct supervision ensure the efficient movement and clearance of Import Able to follow instructions and complete required FedEx Freight is an Equal You will most likely need to talk with UPS brokerage and it's probably a similar situation to mine. contacting the FedEx customs clearance department. FedEx states "Clearance instructions from the importer are required. Clearance instructions from the importer are required. Description provided is insufficient to classify commodity. This morning i check and there's a customs delay of some sort. hankjliu, call Does this resolve on its own? From 23rd January 2023, if the changes are not made to the Ship API requests then the shipments to Northern Ireland will fail with the error and will have to be created using fedex.com or another automation product: What happens if the changes are released before the date? Attach Documentation to Package Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Thanks. Same issue here. if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}. FedEx is unable to process your request. Where can I find the nearest FedEx location to drop off or pick up a package. Oct 27, 2013 6:23 PM in response to legaleye300. ), Clearance delay - Import - Shipment requires a Commercial Invoice, Clearance delay - Import - Description provided is insufficient to classify commodity, Clearance delay - Import - Manufacturer name and address or manufacturer identification code (MID) for each commodity required, Clearance delay - Import - Commercial Invoice is incomplete, Clearance delay - Import - Documents must be translated into the local language for goods to be classified and shipment to be cleared, Clearance delay - Import - A specialized form/statement is required for clearance from recipient, Clearance delay - Import - Original invoice with company logo and/or original signature is required for clearance, Clearance delay - Import - Proof of Export documentation required for shipment to obtain duty relief upon clearance, Clearance delay - Import - A completed Tax Exception Form is required, Clearance delay - Import - A verification of the country of manufacture is required, Clearance delay - Import - Importer needs to provide tariff number, Clearance delay - Import - Temporary Importation Bond is required, Aliexpress Standard Shipping tracking parcels. 03-11-2021 by Simply ask a new question if you would like to start the discussion again. Best luck in your situation. Estimated date for delivery on Wed so far hasn't changed Hopefully it stays that way Oct 27, 2013 9:14 PM in response to legaleye300. It might not always be particularly easy. Anything anyone can do it clear the log jam? Since it's Sunday, no one has gotten back to me, but I can let you know if I get this resolved by EOB tomorrow. I've got a very similar situation. Check documents on compatibility, FAQs, upgrade information and available fixes. What I can do ? A customs officer examines your customs paperwork. Upon checking, your HP Pavilion Laptop - xxxxxxxxxxxx is still in FedEx location for customs hold. All I did was order it from the apple store Oct 27, 2013 5:55 PM in response to legaleye300. Each case will differ on its own terms, which is why it is important to look at the details FedEx has provided. Recommended action: Importer must provide instructions. this is because of Trump's trade spat with China? Are you an existing Web Services or FedEx Ship Manager Server Customer? CONSIGNMENT INSTRUCTIONS. Recommended action: Fedex will contact importer. Very often the tracking page will very specific about what is needed. Attention graphic Reason for delay: Part number not provided in customer's database. I guess (??) 10:34 AM I was so excited when it hit the FedEx hub in Memphis, TN and then I got the "In Transit and ready for clearance". Delivery In Limbo - HP Support Community - 8003937. Commercial Invoice Images (using the Trade Documents Upload API): FedEx Corporate Services Inc. All rights reserved. Copyright Apple may provide or recommend responses as a possible solution based on the information 10:52 AM For shipments that utilise the ETD functionality to Northern Ireland (UK Post Codes that begin with BT) only require one shipping label per package and the remaining labels and documents are uploaded automatically (if using the FedEx generated Commercial Invoice). I also found that ordering more than 2 batteries will cause issues with air freight. and get your package location updates to your e-mail, you can Stefan1000, User profile for user: We strongly encourage FedEx customers to utilise the Trade Document Upload API. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". With the use of our tracking form you can easily check the status of your package. Mine is released from customs and moving again. No useful specifics. Oct 27, 2013 9:11 PM in response to Stefan1000. As you are aware, Import declarations are required, and duties may be charged, unless goods are not declared as not at risk. You would think that with 14,000 employees, they may be a bit faster with filling out forms. ? The Clearance Instructions from the Importer are Required update from FedEx means that the package is being held at customs clearance awaiting import information from the original shipper. What to do when you receive a "Clearance Instructions from the Importer are Required" update? @Stefan1000: thanks for calling Apple! Fill in your own broker's information. Get access to FedEx APIs by creating a user ID. This all depends on how quickly the shipper reacts to the problem and sends the required instructions. - edited Delivery In Limbo - HP Support Community - 8003937 International freight forwarding companies will file this for you. Until we can provide all the information to the authorities, we cannot process the shipment for clearance (unless you have chosen to use your own customs broker). clearance requirements. By using ETD, you will also reduce the number of labels and documents required to be printed for your shipment. Privacy Policy. DJI support said it usually takes 3 to 5 days, however I ordered mine on June 24th, and FedEx tracking still shows Clearance processing. FWIW -- when you call UPS, let the phone ring. Clearance instructions from the importer are required. Looks like no ones replied in a while. Specific Message says: "Clearance instructions from the importer are required. Stevenunya, User profile for user: Archived post. Ordered a HP laptop back on February 2nd. any proposed solutions on the community forums. You can find out more about which cookies we are using or switch them off in settings. By using this site, you accept the . According to FedEx, the clearance process should take 1 to 3 days, not 14. Recommended action: Importer must provide instructions. FedEx may assess a small fee if your delivery needs to go to a . Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. An independent shipper dragging their heels over the situation could take much longer, however. Shipment requires a complete Commercial Invoice. To start the conversation again, simply ", Is there anyone else that's had this issue and how do i fix it? (Examples include EIN, SSN, VAT, GST, RFC, etc.) legaleye300, User profile for user: I've been watching mine like crazy for the last two days. - edited An example is a situation where many individuals had Motorola mobile phones held at customs and were all receiving the Clearance Instructions from the Importer are Required update. If your package is held at customs, FedEx will contact you for more information. We would appreciate your time in taking our Email survey. For more information, visit Data Security Page. Cookie Notice Ordered on 6 24, and now it's 7 10. A forum where Apple customers help each other with their products. Importer must provide statement of end use or reasons for importation. First time with FedEx . captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Shipments are held to ensure they satisfy export or import customs regulations. The responsibility is on them to provide the missing clearance instructions and send them across to FedEx. For UK domestic shipments destined to Northern Ireland, you will need to provide customs clearance information (as mentioned above). A place for discussion regarding anything FedEx. With this information, you will then need to contact the shipper directly and explain what has happened. This site contains user submitted content, comments and opinions and is for informational purposes You can also sign up for FedEx Updates feature on your tracking under "GET STATUS UPDATES" to directly receive updates from FedEx. First Time Here? The goods are for sale to, or final use by, end consumers located in the UK and are brought into Northern Ireland by a trader authorised under the UK Trader Scheme. Please continue to monitor your tracking number from time to time for the update on the delivery. Recommended action: Reason for delay: shipment subject to anti-dumping / countervailing review. When did you order? First time with FedEx . As the shipper, you may have been contacted by the recipient, FedEx, your customs broker, or discovered the issue yourself. In four steps, here's what happens when a shipment arrives at customs. Once again, I apologized for this delay and we appreciate your patience on this matter. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. If you have made the required changes and moved them to production before 23rd January 2023 then the shipment will fail and will have to be created using fedex.com or another automation product: For more information around the Ship API and Trade Documents Upload API, please visit the FedEx Developer Portal Catalog and for more information regarding the Brexit requirements for Northern Ireland, please visit fedex.com. If that happens, you will need to contact the company and be patched through to the relevant department to have the situation resolved. My order is also having a clearance delay. I am supposed to call back if it has not been resolved by Tuesday. What does this mean exactly? Clearance instructions from the importer are required. djiuser_WAJQBx50rEFI lvl.2 Flight distance : 215538 ft . Haven't gotten it yet, but it's on the local FedEx truck. Same here! Shipment is in Prague but now it shows this : Clearance instructions from the importer are required. By I dont know anything about this things Someone messed up! Sorry I posted this in the wrong community. There are two ways that goods brought into Northern Ireland from Great Britain are not at risk: From today, you can develop and test these shipments in our Sandbox environment in preparation. We recommend using one of the following browsers to access this site. If you disable this cookie, we will not be able to save your preferences. omissions and conduct of any third parties in connection with or related to your use of the site. If they switch you to domestic, tell them to get you back to international. Recommended action: Importer must provide instructions. Recommended action: Importer must provide instructions. Just an update for everyone, my Mavic Air 2 is finally headed my way! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 1-800-782-7892. - last edited on You will most likely need to talk with UPS brokerage and it's probably a similar situation to mine. After researching I see some older posts on here showing delays of up to 2 weeks! Understanding Roles in the Customs Clearance Process SHIPPER/EXPORTER FEDEX RECIPIENT/IMPORTER Complete Your Documentation Prepare your customs documents (the Commercial Invoice and any other required forms) and your international shipping label on your own or via Global Trade Manager. Reacting to the issue in a timely manner is important for both customer relations with the recipient and overall good business practice. ;), Oct 28, 2013 5:00 PM in response to Stefan1000. The commercial invoice is most important because it lists the contact information for the shipper, the receiver, as . 1-800-782-7892. This means that every time you visit this website you will need to enable or disable cookies again. Ordered HP Pavilion Laptop on Aug 31, 2021 9:32 AM EST with a original ship date of Oct 13,2021 & an original delivery date of Oct 19, 2021It got delayed with the revised ship date of Oct 24, 2021 with revised delivery date of Oct 28, 2021, But it got shipped out on Oct 21,2021 and arrived at ANCHORAGE, AK on Wednesday, October 27, 2021 2:12 AM. User profile for user: Clearance delay - Import - A specialized form/statement is required for clearance from recipient Clearance delay - Import - Original invoice with company logo and/or original signature is required for clearance Clearance delay - Import - Manufacturer name and address or manufacturer identification code (MID) for each commodity . But there are times when your shipment has special clearance needs, especially when additional processing is required by a regulatory agency or when you or your importer request special processing from a FedEx customs broker. I ordered some ram and I looked at the tracking number today and it said it was stuck in Anchorage Alaska. Paperwork Available for Non-FedEx Broker What Does it Mean? Jump to the last page I was checking the shipping status of my Moto x 2014 I Credit Rules Ask the community. 11-08-2021 According to FedEx, the clearance process should take 1 to 3 days, not 14: 2020-7-10. Contact us with one of these options. Customers should provide a commercial invoice that includes an Harmonised code, description, value, shipper, and receiver EORI numbers, incoterms, and signature. The applicable EU tariff is zero (including where they are eligible under the TCA). A written statement indicating the end use of goods or reason of importation is required. They don't answer that fast. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You are likely to see this tracking update first as you will have been looking for details on when your package might arrive. But it got shipped out on Oct 21,2021 and arrived at ANCHORAGE, AK on Wednesday, October 27, 2021 2:12 AM. If so, you can still access the Developer Resource Center. (Examples include EIN, SSN, VAT, GST, RFC, etc. Why is my package stuck at customs? It has been sitting at this location with the comment "Clearance delay - Import. Jan 06, 2023. Sometimes FedEx will be quite detailed in providing notes on what is required, (see screenshot in the section below). 03-08-2021 Which instructions are required and where can you find them? Let's see if we can get to 50 views with no replies folks!! ZeroPercentMay 1, 2020 in Warranty and RMA Questions. Clearance instructions from the importer are required Hi guys , I ordered some clothes from USA to Czechia . Same problem. Shipper or Importer must provide a more detailed description of goods. If they switch you to domestic, tell them to get you back to international. Me too Its stuck in tenessee today.. I dont know anything about this thingsThanks for some info and help. No scheduled delivery date available at this time. Note: When you choose FedEx International Broker Select, your shipment will be sent to the customs-approved in-bond location nearest to the broker you are working with. This step actually happens before products even leave the country from where they're being shipped.
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