Please remove my account from collections and remove any negative marks towards my credit. 6 appts. - Complaint letter re: crown installation, Dental estimated charges vs actual charges, get rid of the extra charges the bill was paid in full for 5 months, Excessive charge and work done to the same tooth and the tooth issue is still not been resolved. One of the 'stubs' became lose and they told me I had to have ALL my top teeth removed and fitted with a denture. I tried to call them today 04/26/2023 to ask if they did as I requested and they blocked my phone number. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. BBB is here to help. Funding for FRONTLINE is provided through the support of PBS viewers and by the Corporation for Public Broadcasting. In Feb 08, I went to Aspen Dental for dentures, I paid my share of what they said was owed, and the rest they would bill the insurance for. On my next visit I told ********* that permission wasn't given for a credit report. The dentist is rude and treats you like cattle. FRONTLINE is a registered trademark of WGBH Educational Foundation. i tried to ask a couple of questions and her reply was short, uncaring and un professional. Well, we will see what happens. Desired outcome: Note that complaint text that is displayed might not represent all complaints filed with BBB. Aspen Dental said Friday that the accusations that were made in yesterdays filing are entirely without merit. The company is owned by a private-equity firm, Leonard Green & Partners, and markets to patients who often cannot afford to go to a dentist. My experience here has been wonderful. They said my financial responsibility would be $5,765.07. she is located in your va. beach office at hilltop. It wasn't. I have to go to another dentist to get this completed. I returned a few days later to have it fixed. I received the new bottom denture. Class action lawsuit against aspen dental, Aspen Dental - Class action lawsuit against aspen dental, Aspen Dental - charging us for services covered by insurance. The Aspen Dental network is committed to breaking down barriers to care. By March 25, 2020 I still had not received my refund and called Aspen Dental. MISSION: ? If patients are unhappy, they have three months to return the dentures and request a full. a lower denture that fixs. The dentist had already left the room so I told this to the assistant, who checked with Dr. Takeda and came back to tell me the dentist said I should wear it like that and make an appt. The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients, the Syracuse-based company said. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons 31. Well guide you through the process. But how can the ADA be critical, when Aspen Dental pays to advertise with them? Web Site Copyright 1995-2023 WGBH Educational Foundation. I would like Aspen Dental in *************, ** to be investigated for insurance fraud. They said that they were waiting on the insurance to settle the bill, and that we would receive a bill til they did. I asked about pill form antibiotics and was told "No, Absolutely Not!!! Enable collaborative features and customize widget: During a conference call on 10/26/2021 with ****** *********************** employee), a **** representative and myself, the **** insurance agent explained to ****** that Aspen Dental charged more ($301) than the allowed amount ($206) for the the tooth filling. Does any of this relax you, like its supposed to? The receptionists are ve. Palma & Nardozza Dental Services PC - SSB, Dental Arts Group of Syracuse (Genesee), NY, Your Hometown Choice for Dentures And General Dentistry. This will surely increase the credibility of your complaint. They do a great job, My mom works with Dr. Berry in a women's board. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. After accepting the denture, I left and tried to eat. You must own it, good or bad, because people are going to hold you accountable. Is this your company? 2 weeks went by I called ***** and they told me to wait until the end of the billing cycle, that was May 2nd and still have not received the refund. Went aspen dental was give a quote, took quote with me in to office, tech took quote laid on counter,went to see finance person she started yelling that my insurance was unlimited when i when to see the dentist the tech took the quote, when i asked for it she said it was in my welcome bag when i got home looked in the bag it was not in bag next day i returned they told me that i had left it in the office and printed up another quote with a different price. The $900.00 is what was billed to my insurance company but after receiving my benefit statement and checking with Ameritas Dental on the phone, I was told that the maximum to be billed to me should be $720.00 (eligible charges for PPO). Everything is new and digital. I can not finished treatment with Aspen Dental because they dropped me as a client. Stick with Danica for advertising, until you can present yourself honestly & competently as professionals. My 2 top center teeth don't even line up with my bottom center teeth. So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. Desired outcome: *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. I now get a bill for $343.25 when the original treatment was supposed to be $1037.00 and charged to my care credit account. I am very disappointed with this company and would never ever recommend them. International Association of Better Business Bureaus. On what was supposed to be my last visit to receive the partial, after several adjustments, it finally fit comfortably and was then given to someone to polish. Read our FAQs Speak to your local office That was the ONLY way we got resolution. The dentist made me feel worse about myself then I already did. I went to Aspen because the commercials make it look like a pleasant experience. All other marks contained herein are the property of their respective owners. There is obviously an issue with the manufacturing of these teeth. Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. The employee continued to try to make a sell. if there were any other issueshuh? I can't say, From Business: We have designed our website to provide a comprehensive dental resource for you and your family. After x-rays, and an exam I was sent to the finance woman. I was told the office manager would call me back. Stuck in the elevator and stuck with a big bill. Get it? On Thurs Sept 29 @ 10:48a, I received a phone call telling me that they will not do the perm crown until I get another procedure of antibiotics that was over *****, I refused that treatment and it was reduced to 191 and again I refused but agreed to sign a waiver. maybe a break in price for putting my teeth back in or free. Still charged me more money for the quote. By that time I was done. The temporary crown fell out on the first day. After contacting my insurance, I found out that the copay for office visit is 5 not 10 as they have charged me. I expressed my displeasure at having to leave with a loose partial but was told repeatedly that per the dentist I have to schedule an appt. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. This crown had a hole in if from the lab thus requiring another scan. Every appt. I will not pay the $95 over charge, its not my responsibility. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! Please send me an invoice or ledger showing that I have a zero balance. All claims for refunds get kicked to corporate, in Syracuse, NY. I recently scheduled some dental work for my wife. The complaint has been investigated and resolved to the customers satisfaction. This will surely increase the credibility of your complaint. I was charged for service 5 months after services, When I paid my co pay and everything was good. We decided to use savings for this to avoid huge interest charges. This required a follow-up appointment for the excess adhesive to be DRILL out of the empty space by a different technician per my request. Today, November 24, 2022, will be my fourth appointment for having a crown (the same one) installed for the fourth time. Went for a routine cleaning (which is covered 100%), on my insurance on May 1, 2010. Pain has a way of making people see things differently, and it changes priorities. I left and waited, hoping it was fixed. But, I have not. I have not received my full refund. I wanted implants and such, but, I was advised to follow the plan they had come up with. She asked to try another adjustment once again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I will always check all of my bills carefully from now on. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. This case is still being worked. This garbage presented by Aspen Dental devalues dentistry. From Business: We are a family owned General Dentistry Practice located in Syracuse NY. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I went to Aspen Dental in *************, ***** in March 2021. The dentures never fit comfortably. In my opinion I was treated by techs who didn't know what to do. Attention: Samantha Fikes Keep corporate management to a minimum. Well Aetna said they dont cover the root planning, scaling and antibiotic on the same day. I paid $4312 on July 26th for un rendered services at Aspen Dental located at **** ******* ** *** **** ********* ** XXXXX. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. They are very rough on my mouth and I have had two failed root canal Hi, dental practices, employ, or in any way supervise the dentists providing dental care. I read that dozen's of people have had the same or similar issues. I have called them, filed a complaint and a review of appeal with insurance company. Turns out my wife told me they couldn't complete the cleaning and had to do a second appointment for cleaning for the right side of her mouth. I've had many, My four year old grandson had his procedure done today February 8, 2017 under general anesthesia. I can't afford to throw money away or to come up with another thousand plus, to get the work redone and the new work completed. The Aspen Dental network is committed to breaking down barriers to care. Share your photos and videos with others to prove the truth of your words. The dentist is so nice. The number for the patient satisfaction team is: [protected] or you can e-mail them at patientservices@aspendent.com. Temporary crown that was put in on 4-14-23. They have been incompetent throughout the whole procedure. Also, we p, Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. . ****** told me she would send the information to the office manager. I am glad to hear you filed a complaint with your BBB. The staff was great and the doctor was very personable and thorough. -10), then click OK. I deal with some form of pain very time I go here. I walked in at 3:26pm and said I was there for an appt. I had paid for fillings in the past so I knew it was the correct amount. Hopefully this was just a mistake, and not a habit. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. (Not a refund requested from an unsatisfied dental patient). This commercial campaign betrays more money than brains by its creators and those who signed-off on it. Our motto is "Your comfort is our number one priority. Click Supplemental at the upper right. If you dont believe me, then by all means go ahead and trust Aspen Dental with your mouths needs. I told her I would like my money back. **** paid their portion ($164.80) and I paid my portion ($41.20). she seemed that she didn't want to talk to me or answer any questions i had. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. Wrong. Please allow more time for a response. Featured review. (does it range from severity? I am disappointed and hurt. Explore dentures. If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. I have tried calling Aspen Dental and can not get through on the phone. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. Patients should contact their dental office directly for all Three Ways to Request a Refund Contact your Aspen Dental office I voiced my concerns at the time that the temporary crown sealant/puddy was overflowing onto the neighboring tooth but my concerns were dismissed. Our goal has always been delivering the highest quality of care, They do a great job, My mom works with Dr. Berry in a women's board. The dentist has to produce to satisfy all these people, otherwise it falls off the rails.
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